To provide best in class customer service and technical expertise to insurance carriers nationwide.
Superior Quality & Expertise
We go above and beyond to provide a confidence-inspiring experience for our customers in every location we service. Our goal is to help Adjusters efficiently close claims without worrying about structure height or steepness.
National Footprint & Scalability
Our qualified boots on the ground provide the ability to access every roof coast to coast. Hancock has a national presence and a dedicated Catastrophe team which allows us to rapidly respond to any storm affected area.
Hancock subscribes to an evolving innovative approach to technology which allows us to out pace our competition with state of the art efficiencies and deliverables. We have a team of professionals that quarterly review our infrastructure from a technological perspective to provide forward thinking approaches to a growing industry. Our award winning call center software, proprietary online scheduling application, industry-recognized SSAE18 security certification, secure infrastructure and disaster recovery plan are all examples of how Hancock’s forward thinking has exceeded all standards within the industry.
Our state of the art proprietary software provides our customers with personalized analytics. Through our scheduling database Hancock has the ability to provide our carrier partners with a variety of reporting including claim volume data, claim cycle times, territory heat maps, financial information, storm data and property inspection specifics. Our SSAE18 certification and adherence to a strict information security platform allows carriers to have peace of mind combined with valuable information to develop strategies around their vendor programs.