About Us

Commitment to the insurance industry's evolving needs and dedication to teamwork has earned Hancock the recognition as the premier national ladder assist company.

Hancock History

We have real industry knowledge from our beginnings as a contracting company founded in Atlanta, Georgia in 2003. Through our successes in the field, we received an invitation to pilot a program for an insurance carrier’s ladder assist program in 2004, providing higher and steeper access and storm damage assessment on their behalf. By 2008, we made the decision to stop all contracting work and begin to offer our services to meet the specialized needs of the insurance industry without any conflict of interest.


Why Hancock?

Our Mission

To provide best in class customer service and technical expertise to insurance carriers nationwide.

Superior Quality & Expertise

We go above and beyond to provide a confidence-inspiring experience for our customers in every location we service. Our goal is to help Adjusters efficiently close claims without worrying about structure height or steepness.

National Footprint & Scalability

Our qualified boots on the ground provide the ability to access every roof coast to coast.  Hancock has a national presence and a dedicated Catastrophe team which allows us to rapidly respond to any storm affected area.

Innovative Technology

Hancock subscribes to an evolving innovative approach to technology which allows us to out pace our competition with state of the art efficiencies and deliverables.  We have a team of professionals that quarterly review our infrastructure from a technological perspective to provide forward thinking approaches to a growing industry.  Our award winning call center software, proprietary online scheduling application, industry-recognized SSAE18 security certification, secure infrastructure and disaster recovery plan are all examples of how Hancock’s forward thinking has exceeded all standards within the industry.

Robust Reporting                  

Our state of the art proprietary software provides our customers with personalized analytics.  Through our scheduling database Hancock has the ability to provide our carrier partners with a variety of reporting including claim volume data, claim cycle times, territory heat maps, financial information, storm data and property inspection specifics.  Our SSAE18 certification and adherence to a strict information security platform allows carriers to have peace of mind combined with valuable information to develop strategies around their vendor programs.

Robust Reporting

 



Hancock Gives Back

At Hancock, we believe our local presence plays a role in strengthening the communities we live in. No matter the size of the contribution, we all have a responsibility to make a difference in the lives of those around us. Hancock strives to be an example of forward thinking and sustainability by demonstrating that giving back is what makes our communities a wonderful place to live in. When it comes to the well-being of our neighbors, Hancock has you in mind.

Habitat for Humanity

Hancock broke ground on the Cung-Sin family’s home in December 2016. Still actively engaging with the project, Hancock happily helps the family towards home ownership and a new future in the community. We're honored to contribute and look forward to more opportunities like this one in the future.

Brad H. / Owner and President

“For as much as our organization has grown and has been given it is our responsibility to give back"

Jason H. / Carolinas Regional FM

"It's a pleasure to go back to my roots as a tradesman to give back to my community."

Craig S. / Southwest Regional FM

“With a positive attitude our teams will promote unity and ownership.”

Noah R. / Southeast Regional FM

"Intense focus in everything that we do is what promotes our success."

Jeff H. / Quality Control

"The highest standards in quality and safety also promote our brand."

Testimonial



“To whom it may concern; I just want to pass along my gratitude for Justin Jones going above and well beyond customer care. Out of town, deployed to a cat in San Antonio, I ordered a ladder assist from Hancock Claims. On the way, blew a tire on my Tundra. Even on my best of Herculean days, I would not have been able to detach and carry my spare tire from the bottom of my truck. I am embarrassed to say, I didn't even know how to detach it. I had about 20 minutes until my next claim, which was with Justin. I called Justin to let him know that I had a flat, wouldn't be there in time, and wasn't sure what I was going to do next. I felt overwhelmed with my racing thoughts of canceling my claims for the rest of the day. How a flat tire would sound as an unprofessional excuse. The inconvenience to the insured. How and when I would reschedule them in my already packed schedule? Quite frankly, felt lost because didn't know what tow truck...what tire place was close...where to begin... But cutting right through the middle of my racing thoughts, Justin said, "I'll be right there." "What?" I said. "Where are you? I'll be right there." Not even five minutes later, Justin pulled up, grabbed his gloves and started changing my tire. A hot, humid, Texas mid-day sun. Not a condescending eye. Not a dismissive judgement of a woman who can't change a tire. I didn't get a sense of him as having some obligation. I felt embarrassed and he completely put me at ease. I came away with a sense of someone, a stranger of sorts, actually caring. He could have handled the inspection without me, and gone on about his day and yet, without hesitation, took action to help. I don't think he gave it a second thought. Let me just say - Hancock Claims Consultant will always be my first choice for ladder and inspection assist. It was before, but even more so now. Not just because of the kindness of the stranger, but the knowing Hancock employs the best people. Every ladder assist is professional, helpful, and thorough.”

Janice L

General Information

515 Staghorn Court
Alpharetta, GA 30004
Office: (770) 569-1669
Fax: (678) 343-9608


FAQ

We are the experts in the industry. Do you have a question? Please review our most frequently asked questions below for support.

About Us

  1. What regions does Hancock service?

    Hancock offers permanent state coverage and national catastrophe coverage as we respond to weather events. Please see our coverage map to check service coverage.

  2. Does Hancock provide roofing services?

    Hancock no long offers roofing and strictly handles claim assists. For a full list of services, please visit our services page.

  3. How do I submit a claim assist?

    You can submit a claim assist in 3 ways- the web form, email claims@hancockclaims.com, and phone 770-569-1669.

     

  4. How long after I schedule a claim assist can I expect to receive service?

    We can typically accommodate your inspection within 24-48 hours.

  5. My company would like to partner with Hancock, who should I contact?

    Please contact us at 770-569-1669.

  6. What services do you provide?

    Ladder Assists, Direct Inspects, Tarping and Board ups, Underwriting Inspections, and Drone Inspections. For a full list of services, please visit our services page.



Get In Touch

Send us an email using the contact form below to learn more about how Hancock Claims Consultants can partner with you, or you’re welcome to leave us feedback about your experience.