FAQ

We are the experts in the industry. Do you have a question? Please review our most frequently asked questions below for support.


FAQ

General

  1. What regions does Hancock service?

    Hancock offers permanent state coverage and national catastrophe coverage as we respond to weather events. Please see our coverage map to check service coverage.

  2. Does Hancock provide roofing services?

    Hancock no longer offers roofing installation or repairs and strictly handles roof inspections for carrier partners.

  3. How long after I schedule a Direct Inspection can I expect to recieve deliverables?

    We can typically accommodate the inspection within 24-48 hours and the deliverables are sent to the adjuster within 24 hours of completion.

  4. It appears that Hancock does not cover my area. Is there any way I can recieve assistance?

    We want to work with you. We will work with our field management staff to collaborate on resource needs and work to accommodate your request.  Please reach out to us via our contact page if this is something you would like us to pursue for you.


Didn't find the answer you were looking for? Speak to one of our friendly staff members today and we will do our best to help you. We have the knowledge and expertise you are looking for, please give us a call at (770)569-1669.