Hancock is the industry leader in steep and high roof inspection services, with coast-to-coast reach and a signature combination of expertise, scalability, and efficiency.
Strategically located throughout the country, all of our technicians are committed to maintaining the highest standards in customer service. Our carrier driven training model focuses on the value of the total customer experience.
Our technicians are required to be engineering certified, and we regularly participate in carrier driven calibration classes. This consistent level of focus allows us to ensure accuracy, professionalism and efficiency when conducting inspections.
Our technicians have backgrounds in roofing, claims adjusting, or construction-related industries. These requirements equip our team with a wealth of industry experience that they are able to draw upon throughout the inspection process.
Our technicians are specifically calibrated for each carrier’s unique requirements including both technical expertise and interpersonal skills to provide the total customer experience. Our team members are proud to learn from each other and grow together in order to create a cohesive Hancock team. From classroom mentoring, to in-the-field training, each of our technicians learn how to provide professional experiences that customers can rely on.
Hancock maintains a dedicated team of quality assurance professionals that perform a quality control review on all claim files daily. This team deploys their knowledge to ensure that the damage determination and material identification provided by the technician meet our standards. We take pride in our promise to provide a superior level of customer satisfaction to all of our customers and encourage our roof technicians to not only meet but to exceed these expectations every day. From our reports and response times to our ongoing communication with customers, we provide an optimal experience from beginning to end.
Hancock performs technology-assisted steep and high roof inspections.
Hancock coordinates directly with the insured to schedule and complete an exterior inspection ...
We deploy teams across the country to facilitate emergency tarping services to prevent further...
Hancock now provides in-depth assessments of properties for policy determination.
Drones provide a safe alternative to obtain high quality images for accurate and efficient cla...
Strong leadership presence both internally and externally that allows Hancock to have innovative strategic planning, consistent review & coaching of personnel, and stability for our carrier partners.
Unparalleled service supported by intensive training and quality control.
We partner with over 100 carriers nationally.
We provide coverage in over 36 states nationwide.
The most experienced ladder assist company in the market, setting the gold standard in service.
Automated scheduling software and state of the art tablet technology.
Rapid response within 48-Hours to any major catastrophic event.
Storm Cell Structure Info
Count on our True Blue professionals to provide technical expertise, rapid response and quality services.