Hancock maintains a dedicated team of quality assurance professionals that perform a quality control review on all claim files daily. This team deploys their knowledge to ensure that the damage determination and material identification provided by the technician meet our standards. We take pride in our promise to provide a superior level of customer satisfaction to all of our customers and encourage our roof technicians to not only meet but to exceed these expectations every day. From our reports and response times to our ongoing communication with customers, we provide an optimal experience from beginning to end.